New Terms and conditions
Terms and Conditions
To shop with us, you must be at least 18 years old and be authorised to use one of our accepted payment methods. The purchase must be made in your name. When you place an order, you will receive an email confirming that we have received your order. We then perform a routine pre-authorisation to check that the payment has been approved. An agreement is then created based on these terms. You may have the opportunity to cancel your order for a short period after the order has been submitted. If we have already packed your order, this is not possible to cancel your order. All orders are subject to availability.
When you sign up for a subscription you'll receive repeat deliveries. These are based on the subscription duration on 4 or 12 weeks. If you want to change or terminate your subscription, you need to do so at least 5 working days before your next delivery. You manage your Subscription under Profile and My subscription in the app. Here you can easily add or remove products, cancel or postpone your next delivery at any time. Your payment details will be stored securely and you will be charged for each of your deliveries.
Multiple Subscription Offerings and Plan Switching
We offer multiple Subscription plans. The pricing and offers for Subscriptions may vary and we may change them over time without notice (except as may be required by applicable law). Each subscription plan may offer varying levels of access to the amount or type of products, content or features of the app, services or limitations, which will be disclosed during your sign-up or in other materials describing the Subscription plan.
You may change your Subscription from one plan to another. Other terms that apply to switching plans (for example, applicable fees and changes to payment dates) will be notified when you switch plans.
Free Trial and Promotional Offers
A Subscription may be made available to you on a free trial basis for a limited time (“Trial Subscription”). The duration of each Trial Subscription will be specified at sign-up.
At the time of signing up for a Trial Subscription, you must provide a valid Payment Method. Your Payment Method will not be charged during the Trial Subscription period.
Unless you duly timely cancel your trial subscription before the renewal date, upon the expiration of your trial subscription, the subscription fee will be charged to your payment method.
If we offer you a Trial Subscription or other promotional pricing for a Subscription, the specific terms of the offer will be disclosed during your sign-up or in other materials describing the offer. In each case, after your Trial Subscription or promotional pricing period ends, the Payment Service will begin billing using your Payment Method for your Subscription at the regular Subscription Fee unless you cancel before the offer period ends. We will not notify you that your Trial Subscription or promotional pricing offer is about to end unless we are required to do so by applicable law.
By creating a Subscription provide WLN Group AB with a Payment Method, you agree to pay a Subscription Fee. WLN Group AB will charge the first Subscription Fee to your Payment Method on the date we confirm your Subscription purchase and ship your order. After that, the Subscription Fee will be charged to your Payment Method by WLN Group AB on a recurring basis, every four week, according to your designated billing cycle.
When you enter a subscription with a binding period of 12 weeks with 3 delivery occasions, you undertake to pay for the service for the entire binding period. If you subsequently do not choose to recommit for 12 new weeks with 3 delivery occasions, WLN Group AB will charge your Payment Method for the Subscription Fee on a recurring basis every four weeks.
The Subscription Fee will be billed at the time you establish your Subscription and on an ongoing basis unless you cancel your Subscription. Please note that the length of your billing cycle will vary based upon the type of Subscription you choose when you subscribe. Note that the timing of your billing may change in the event of a problem with your Payment Method, such as an expired credit card or in the event you change your Subscription plan. You can go to the upcoming delivery tab on the "My Plan" page in the app to see your next billing date.
Subscription Price Changes
WLN Group AB may change the price for a Subscription and will communicate any price changes to you in accordance with applicable law.
Updating Payment Method
You can update your Payment Method by going to your Profile and choosing “Payment details”. A change in your Payment Method may result in changes to your prior billing cycle. It is your responsibility to update and maintain the Payment Method associated with your Subscription Fee. If you are outside of your Home Country and would like to update your Payment Method, your alternative Payment Method must be a valid form of payment issued in or otherwise authorized from within your Home Country.
You are responsible for all charges incurred in connection with your Subscription.
In the event your Payment Method on file with WLN Group AB is unable to cover the Subscription Fee, we may suspend your upcoming deliveries until you update your Payment Method and pay your Subscription Fee.
We may retry or permit the Payment Service to retry billing your Payment Method after failed attempts (e.g., if your Payment Method is rejected). We also may pursue or permit the Payment Service or another third party to pursue any amounts you fail to pay in connection with your Subscription. You will remain liable for all amounts and all costs incurred to collect these amounts, such as bank overdraft fees, collection agency fees, reasonable attorneys' fees, and arbitration costs.
Prices and Product Descriptions
We always have a lot going on at Wellon, and sometimes we might accidentally post an incorrect price or describe a product in an incorrect way. If we discover an error concerning any of the products you have ordered, we will notify you as soon as we can and give you the opportunity to confirm your order again (at the correct price) or cancel it. Prices within Sweden include VAT.
We work hard to meet all delivery times, but sometimes there can be delays – e.g. due to delays at the shipping company, logistical problems or bad weather. Any shipping costs may vary, but appear before purchase at checkout. We will keep you updated as far as we can and you should be able to track your package using a delivery number. If you do not receive a delivery confirmation, check your spam filter, as emails may be inadvertently placed there. You are always welcome to contact us if problems arise or if you have any questions.
Returns and Refunds
As a consumer, you have a statutory right of return according to the law (2005:59) on distance contracts. In the case of goods that are specially made according to the consumer's wishes or that have a clear personal touch, no right of return/refund applies when buying over the internet. If you as a consumer buy your products via our subscription, you confirm and give your express consent that you have no right of return regarding purchased products.
If you have received a product in poor condition, we will of course make sure that you get a new one!
(i) notify WLN Group AB within 14 (fourteen) days after you noticed or should have noticed the error, that you want to complain about the product. For fastest handling, attach a picture of the defective item via email below and we will help you with the next steps in the best way.
(ii) state clearly what is wrong with the Product; and
(iii) ensure that the product is well packaged and in its original packaging.
Refunds to the customer when exercising the right of complaint take place when WLN Group AB has received the returned product, after which WLN Group AB will refund an amount to you corresponding to the price already paid for the product.
Wellon is authorized dealer for all brands on the site. Warranties on goods is supplied by the manufacture. Wellon provides no additional guarantees beyond the manufacturer's specified. If you feel unsure of the guarantee or the instructions included with your product, please contact us prior to use so we can help you. All products have an ingredient description. Note that for some products the description is not fully complete and only show the main ingredients. We can not take responsibility for any hypersensitivity to ingredients in a product, if you are unsure of what a product contain, please contact us before ordering.